A Note from Katia

September 2017 Shipping

Hi again,

I wanted to reach out and share an update on the progress weve made with our new shipping partner. As I promised last month, were executing a more timely delivery of your September box:

• Our team at the warehouse is putting in overtime hours to ensure we can get your boxes out the door and in your hands earlier
• Our shipping partner is upgrading your shipping method for faster delivery and monitoring your package at every checkpoint through its journey
• Along with our partner, were keeping a constant eye on your tracking information and making sure updates show as soon as they become available

Your September box (featuring an extra-special design!) should be on its way to you now. Should there be any imperfections with your samples, trouble with tracking information, or otherwise, please dont hesitate to let us know and well make it right.

At Birchbox, we hold ourselves to a high standard for operations and customer experiencewere always striving to exceed your expectations and the work there is never done. September happens to be our anniversary month (a time each year when we pause to celebrate our amazing customers), and were so appreciative of the support, love and patience youve shown along the way. Were here to chat and hear your feedback at support@birchbox.com.

Best,

Katia

August 2017 Shipping

Hi,

I know many of you still haven't received your August box (or a recent order from our Shop) and I wanted to reach out personally to let you know how deeply sorry we are.

We recently switched shipping partners with the hope of making your experience better (our goal was for you to get your box faster!), but we really missed the mark. The delays and confusion caused by this transition are unacceptable and do not meet our standard of service. Weve identified a few causes and are making it our top priority to make this right for you; our teams are working hard on the fastest possible resolution, and once weve ironed out the kinks, you can expect improved, more reliable shipping going forwardbeginning with any new Shop orders and September boxes.

• What we know: your package has left our warehouse and is en route to you.
• What were working on now: getting the latest information from our shipping partner to provide you with updated tracking and delivery estimates.
• What will happen next month: we can guarantee faster tracking and earlier delivery for your September box and any orders from our Shop.

If you have any questions or need help, our Discovery Specialists are here for youjust shoot them a note at support@birchbox.com. Please know that these unusual delays have caused extremely high outreach and the team is working around the clock to answer your messages as quickly as possible. We appreciate your continued patience!

It means so much that you look forward to your mail from us, and we never want those moments to be anything short of positive and exciting for you. Were so grateful for your loyalty (through all the ups and downs) and are committed to delivering the experience you love and expect.

Sincere thanks,

Katia Beauchamp
Co-Founder & CEO, Birchbox